Car Rental Terms & Conditions
Effective date: December 2025
These car rental conditions supplement the Rare Fiji Adventures General Terms & Conditions. Vehicle-specific conditions and a customer’s accepted written quotation take priority on the price, deposit, cancellation schedule and other matters expressly agreed in writing. Nothing in these conditions changes a booking agreement retrospectively or limits statutory consumer rights.
1. Booking, vehicle availability and quotations
Vehicles and special rates are subject to availability until confirmed by Rare Fiji Adventures in writing. A quotation or provisional hold is not a confirmed booking. The confirmation identifies the vehicle or agreed category, rental period, pickup and return locations, price and required payments. A different vehicle will not be substituted without the customer’s agreement. Quotation expiry dates are specified in the offer.
2. Deposits, balance and payment methods
Payment options: Pay 25% online to reserve and the remaining 75% at vehicle handover, or choose full online payment. Your outstanding rental balance is shown separately from the refundable security bond. A successful payment is a booking request, subject to prompt vehicle availability verification and written confirmation from Rare Fiji Adventures.
3. Cancellations, changes and refunds
25% Reserve cancellations:
- More than 72 hours before scheduled pickup: refund of the reservation payment less a 4.5% processing fee calculated on that payment.
- 72 hours or less before pickup, including no-show: the 25% reservation payment is non-refundable.
Full online payment cancellations:
- More than 72 hours before scheduled pickup: refund of the rental payment less a 4.45% processing/PayPal fee calculated on that payment.
- More than 24 hours and up to 72 hours before pickup: 50% refund of the rental amount paid.
- 24 hours or less before pickup, including no-show: no refund.
Unused rental days after early return are not refunded. Cancellation requests must be sent in writing by email to bookings@rarefijiadventures.com or WhatsApp +679 832 5111, with your name, booking reference and pickup date. Notice is measured from when Rare Fiji Adventures receives the request in Fiji, backwards from the scheduled pickup date and time. If the booked vehicle cannot be supplied, we will offer an equivalent or better alternative at no additional rental charge, subject to your acceptance, or a full refund of the rental amount paid. These terms do not limit non-excludable consumer rights.
Refundable security bond: FJ$500 or FJ$1,000 as stated for your selected vehicle, collected separately at pickup or delivery by cash or card pre-authorisation where available, never online. The bond is refunded or released after satisfactory inspection; any deductions must be explained and evidenced under the rental agreement. Bank release times for card holds vary. The bond is separate from the insurance excess.
Changes to pickup dates, times, location or duration depend on availability and any agreed price adjustment. Only use payment instructions verified through Rare Fiji Adventures official channels.
4. Driver eligibility and authorised drivers
Every driver must hold a valid licence suitable for the vehicle, provide identification, meet supplier age and licence-history requirements and comply with any applicable Fiji requirements for overseas licences or translations. Only approved drivers named in the rental agreement may drive. Any additional-driver charges must be disclosed before booking or collection. Driving while impaired or allowing an unauthorised driver to operate the vehicle may affect insurance protection and liability.
5. Insurance cover, excess and exclusions
Insurance terms vary by vehicle and supplier. Before the customer is committed to the rental, the relevant vehicle-specific agreement or quotation must specify what cover is included, whether any collision damage waiver applies, the applicable accident/damage excess in Fijian dollars, and any optional excess reduction and its cost. No single insurance excess stated or implied on this page applies automatically to every vehicle.
Insurance is subject to the confirmed policy’s conditions and exclusions. Potential exclusions or separately chargeable losses can include damage from prohibited driving, unauthorised drivers, impaired driving, negligence, underbody or roof damage, tyres, windscreens, keys, interior damage, water or off-road damage, and towing or recovery costs. Whether any of these is covered or excluded depends on the specific policy and rental agreement; customers should not assume they are automatically covered or automatically excluded.
The rental provider must disclose the applicable exclusions and any excess or liability before payment confirmation. The renter may remain liable for lawful charges not covered by insurance, according to the accepted agreement and applicable law. The provider should give an explanation and reasonable supporting evidence of damage-related charges.
6. Refundable security bond and card pre-authorisation
A refundable bond may apply, with the exact amount stated in the quotation or booking terms. For rentals expressly specifying FJ$1,000, a FJ$1,000 card pre-authorisation is arranged at collection separately from the rental fee. This is a temporary card hold, not an additional rental charge. Following satisfactory return and inspection, the provider arranges release of the hold, subject to properly documented outstanding charges or liabilities under the rental agreement. Card issuers control when released funds become available. The bond is not the insurance excess and does not cap liability.
7. Accidents, damage, theft and breakdowns
If an accident, theft, damage or breakdown occurs, the driver must take reasonable steps to protect people and the vehicle, contact emergency services or police where appropriate, and notify the rental provider promptly using the contact details supplied at handover. Do not admit liability on behalf of an insurer, arrange unauthorised repairs or abandon the vehicle unless safety requires it. Follow instructions for any police report and incident documentation, including photographs when safe.
Mechanical breakdown and roadside assistance arrangements, including what assistance is included, any call-out costs, replacement-vehicle availability and customer responsibilities, depend on the supplier agreement and must be disclosed before collection. Customers should contact the provider before ordering towing or repairs except where immediate action is essential for safety.
8. Fuel, mileage, permitted use and traffic penalties
The booking or supplier agreement specifies the fuel-return policy, any mileage allowance and excess-distance charges, permitted roads or geographical restrictions, and restrictions on ferry travel or off-road use. These policies must be disclosed before booking confirmation. Drivers are responsible for traffic offences, parking fines, tolls and other legally chargeable penalties incurred during the rental, together with any administration fees disclosed in advance.
Camera-detected and other infringements: As between the renter and the rental provider, the renter is responsible for lawful fines and charges arising from traffic, parking or toll offences committed during the rental by the renter or a person the renter permits to use the vehicle. This includes speeding, red-light and other camera-detected offences, parking infringements and notices received after the vehicle has been returned. The renter is not responsible for an offence outside their period of possession, a pre-existing vehicle defect attributable to the supplier, or any penalty that cannot lawfully be passed on.
Driver identification and transfer of notices: Infringement notices may initially be issued to the registered vehicle owner. The renter must provide accurate contact, residential-address and driving-licence details for every authorised driver, identify who was driving at the relevant time where reasonably known, and promptly cooperate with lawful requests for a driver nomination, statutory declaration or other relevant documentation. Where legally permitted and reasonably necessary for an infringement investigation or transfer request, Rare Fiji Adventures and the named rental provider may share relevant booking records, licence and contact details, rental agreements and vehicle handover/return times with the issuing authority. The authority, not this agreement, determines whether a notice or legal liability can be transferred. Demerit points and criminal liability cannot be reassigned by these terms.
Notices arriving after return: The obligation to deal with a substantiated infringement committed during the rental continues after vehicle return, release of a refundable bond or card hold, and departure from Fiji. When a relevant notice is received, Rare Fiji Adventures or the rental provider will provide a copy or sufficient identifying details and give the renter a reasonable opportunity, within the authority’s applicable deadlines, to pay the issuing authority directly where possible or dispute the allegation. If Rare Fiji Adventures or the rental provider has lawfully paid a fine that is the renter’s responsibility, the renter must reimburse the evidenced amount on a documented request. Only a reasonable infringement-processing fee expressly disclosed in the accepted booking or supplier agreement before confirmation may be added. The renter will not be charged for an offence they did not incur, avoidable additional penalties caused by the provider’s delay, or undisclosed administration fees. No automatic charge to a payment card is authorised by this paragraph alone; any debit requires valid, separate payment authorisation and compliance with applicable law and payment-provider rules.
Custom and special rental quotations: These infringement terms apply to special written car-rental quotations where this page is incorporated into the conditions the customer accepts before their booking is confirmed. The special quote should identify the renter, the vehicle and supplier, any authorised additional drivers, and any disclosed processing fee. Changes to this page do not retrospectively alter an already accepted rental agreement.
9. Vehicle collection, condition and return
Customers should inspect the vehicle with the provider at collection, record existing damage, confirm the fuel level and check supplied accessories. Return the vehicle at the confirmed date, time and location. Extensions require provider approval. Late-return, fuel, additional cleaning, delivery or one-way fees may apply only as disclosed in the accepted booking conditions. The customer should receive an explanation of any assessed damage or fees.
10. Optional portable 4G Wi-Fi
Where offered, optional portable Wi-Fi hire is charged at the rate shown for your selected rental dates in the booking form and checkout. The included data allowance and validity vary with rental duration and the available Fiji mobile plan; please contact Rare Fiji Adventures to confirm the allowance before paying. Any included data is shared among connected devices, not allocated per device.
Network coverage and availability: The portable Wi-Fi operates through a third-party Fiji mobile network. Signal strength, 4G availability, speed and connection quality vary with location, terrain, weather, network congestion, maintenance and outages. Some rural, remote, mountainous or island areas may have weak coverage or no service. Rare Fiji Adventures does not operate or control the mobile network and cannot guarantee uninterrupted coverage or service in every location. We are not responsible for coverage gaps, third-party network outages or speed fluctuations outside our reasonable control, subject always to applicable consumer rights. If the supplied device or service is faulty, please contact us so we can investigate and assist.
Extra data: If the included data allowance is running low or has been used, customers can contact Rare Fiji Adventures during their rental to request additional data. We can assist with available top-up options, subject to network and provider availability. Any additional data cost will be advised and agreed before a top-up is purchased or activated. Additional data is not included in the selected Wi-Fi hire fee.
Equipment return: The portable Wi-Fi hotspot, charger and supplied accessories must be returned with the rental vehicle. If the supplied Wi-Fi hotspot device is lost or not returned, a FJ$150 replacement charge will be deducted from the refundable vehicle security bond, subject to the agreed rental terms and applicable consumer rights. The reason for any deduction will be explained to the customer. Damage or loss of accessories will be assessed separately at a disclosed reasonable repair or replacement cost; no charge will be made for ordinary wear and tear. Additional Wi-Fi hire days are not included unless separately agreed.
11. Disputes and consumer rights
Contact Rare Fiji Adventures at bookings@rarefijiadventures.com or WhatsApp +679 832 5111 regarding the booking, claims or complaints. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Fiji law. A quotation and the vehicle-specific agreement should be read with this page.